True or False: Social media is a Key Driver for Word-of-Mouth Marketing

Social media is a key driver for word-of-mouth marketing. In fact, it’s been shown that 80% of consumers rely on social media when making their purchase decisions. Below, you’ll find some ideas how to turn that into reality.

Identify Your Ideal Customers

There are a few things to consider when determining your ideal customers.  First, you need to identify who your target market is. Are you selling to small business owners? Do you want to focus on individuals or businesses? Once you know who your target market is, it’s important to identify their needs and wants. What do they want from your product or service? What are their problems that you can solve for them? Once you have a good understanding of your target market and their needs, it’s time to determine how best to reach them. There are a number of ways social media can be used for word-of-mouth marketing. By targeting the right people with the right message, social media can help spread the word about your business and help you connect with potential customers.

Create A Loyal Fan Base

When it comes to social media, there is no debating the power of word-of-mouth marketing. In fact, a study done by Forbes in 2016 found that word-of-mouth is the second most powerful form of advertising, only behind TV commercials. This is because people tend to trust friends and family more when it comes to recommendations, which can lead them to make purchases they wouldn’t have made otherwise.

With that being said, social media isn’t the only way to create a loyal fan base. In fact, traditional forms of advertising such as print ads and radio spots can also help build a following. However, social media has the ability to reach a wider audience than other forms of advertising and it’s also very cost effective. So if you want to create a loyal fan base for your business, using social media is definitely an option worth considering.

Use Social Media To Drive Traffic To Your Website

There is no question that social media has become a powerful tool for driving traffic to websites. In fact, according to recent studies, social media is now considered a key driver for word-of-mouth marketing. Simply put, when people share information about a product or service with their friends on social media, it can help generate more leads and sales.

However, while social media is definitely an effective way to promote your business, it’s important to remember that not all content posted on social media will be successful. Before you post anything online, make sure that it’s relevant to your audience and valuable enough to draw attention. And be sure to use effective search engine optimization techniques so that your content appears in the search engine results pages (SERPs).

Ultimately, using social media as a marketing tool is an extremely effective way to reach new customers and increase sales. However, if you’re not careful, it can also lead to wasted resources and lost opportunities. So be sure to use social media strategically and always keep the focus on achieving success for your business.

Post Recommendable Content Regularly

A study by Forrester Research found that social media drives 50% of customer referrals, which is why it’s so important to create quality content and post it regularly on your social media channels.

However, while posting quality content is essential, it’s not the only thing you need to do to generate word-of-mouth marketing leads. You also need to be consistent with your posts, which means publishing them at regular intervals. This will help you build trust and credibility with your audience, which in turn will lead to more referrals.

Respond To Comments And Questions Quickly

It’s important to be mindful of how you use social media and respond to comments and questions quickly. Responding slowly can give the impression that your business is unresponsive or uninterested in customer feedback. When possible, make sure to use social media as an opportunity to connect with customers and let them know what’s going on with your business.

Monitor And Respond To Reviews And Complaints

Reviews and complaints are an important part of a customer’s experience with a product or service. It’s important to monitor these feedback channels to ensure that you’re providing the best possible experience for your customers. If you find that there are issues with a product or service, it’s important to address them quickly.

Measure Results and Adjustments

There are a few different measures that can be used to track the success of a word-of-mouth marketing campaign. These measures can include things like website traffic, leads generated, and even social media followers. Once these results have been collected, it is important to make adjustments to the campaign in order to continue seeing success. For example, if website traffic is down, it may be necessary to adjust the content or messaging of the campaign in order to get people talking about your brand again. By constantly tracking and adjusting your campaigns as needed, you can ensure that your word-of-mouth marketing efforts stay on track and are ultimately successful.


By following these tips, you can increase your website’s traffic by up to 200%, improve customer retention rates and generate more reviews and complaints.

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